This page will outline some of our freqently asked questions ...
Who is Blu? Blu is the head honcho of this site, in other words, she is the CEO! She makes all the final decisions of what we do here! While Blu is merely a Blue Headed Pionus, she throws her weight around and what she says or does... we abide by her rules!! All kidding aside, Blu is my Pionus and we have named the website after her, she is happy about that!
What are your hours of operation? We generally are here Monday through Friday. Sometimes I work on week-ends if we are back logged on getting orders out. At this time, we have a toll free number for questions and concerns.
What is the best way to contact Blu's Bird Toys? You can either email us or call our toll free number which you will find on our contact us page. We specifically set up our toll free number for customer questions and concerns. Please feel free to call us anytime during our phone hours of 10:am to 5:pm M-F.
What are the benefits of registering an account at Blu's Bird Toys? A customer who registers an account with us gains more features such as viewing and tracking orders within your account, email notification when an orders ships, adding to a wish list, address book for your orders, any gift certificates that you may have can be viewed within your account and also a affiliate program which requires a separate registration but is seen within your same account.
What online payment methods do you accept? We accept Visa, Mastercard, Discover and PayPal.
What offline payment methods do you accept? We accept only money orders and credit cards, you can mail your order to our address on our contact us page, money orders have to clear the bank before order is shipped out. No checks are accepted.
Is there a minimum amount that I have to spend when ordering? Yes, and it is not much, you just need to spend at least $5.00 sub-total for us to process an order, this is before shipping and/or taxes are applied. We currently do not charge a handling fee or charge for boxes and packing but we may later start charging a small fee for that.
What shipping methods do you use? We ship via UPS and the U.S. Postal Service, Priority Mail and the customer has the option to select either one during the check out process. You can calculate your shipping cost for which ever carrier you choose to use.
Do you ship internationally? Yes, we do! We ship using the U.S. Postal Service, Priority Mail International method. However, we may or may not have your country listed in the choices and if your country happens to not be listed, just drop us an email and we'll be happy to add your country in and then you can place an order.
How soon do you ship after my order is placed? We most often ship out the same day as order is placed but depends on the amount of orders we have in front of yours and when your order is received, if late in the day it may not go out until the next day and can sometimes be up to 48 hours. We do not ship on week-ends or holidays, occasionally we do ship on Saturday through the Postal Service as long as we can have it there by noon time. Also, please note that any orders that have a Jolly Ball with TOYS can take up to 5-10 business days before it ships, this may not always be the case and again depends on other pending orders in front of your order.
Can I return my products? As a general rule for bird related items, they are non-returnable. Why? This is due to control on parrot diseases and such. Even if you had not opened up the plastic, we still do not accept it back. Depending on what it is and what the problem is, we often will just either tell you to keep it and refund you or in some cases, send you something else in exchange. This is a gray area in the bird industry and like many others who also practice this policy, we too abide to the same rule. It is for your parrot's safety and to other parrots out there.
Is Blu's Bird Toys a bird-free enviroment? Yes, we do own birds but all our products are housed in a totally separate building and no birds are in it. Our hands are always washed well before handling any of our bird products that we sell.
Can we come to see your store and purchase? Well, yes but before you do that, you would still have to place your order online first and we would need time to fullfill it before you arrive. We are not a store front business so it is rare that we get customers coming here to buy or even pick up an order and we are located in a rural area.
Do you wholesale your products? At this time, we are setting up a few items for wholesale customers. Setting up to wholesale takes an enormous amount of inventory because ideally, people who buy wholesale purchase in larger volume and we will be limited to stock on hand. If interested, please
go here.
If Blu's Bird Toys is out of stock on a certain item(s), can you special order it for me? Sometimes yes, depends on what it is and who our supplier is as often some suppliers require a minimum amount for us to order from them, so if your special order does not come close to it, then we may not order it.
Why do your images have a different name or url on the images? Because we use to have our toy sales on pionusparrot.com site until I separated the two and moved Blu's Bird Toys here where we are now! Some of our images might say "Pionus Parrot" or "pionusparrot.com" or "Blu's Bird Toys" so all these names are ours! Our actual Doing Business As is "Pionus Parrot" and this name will appear on your credit card statement when paying by credit card or by PayPal.
Thank you!
Jan & Blu
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